Michael A Reed

El Segundo, CA 90245 - (310) 425-3625 - resume at michaelareed dot com

Summary of Qualifications

Accomplished director of all manner of enterprise information technology areas, from core messaging, storage, Internet, and application servers to security to networking to user support, with department- and project-level leadership responsibility and executive accountability.
fifteeen years of experience as director, manager, senior administrator, and lead engineer of heterogeneous, distributed business networks comprising Microsoft Windows, Linux, Unix, NetWare, and Macintosh servers and clients. Proficient researcher and tenacious problem-solver.
Broad and in-depth experience in countless Windows and Linux-based server applications including email, file, database, security, web, and directory services, as well as content/asset management, network security, data protection, source control/issue tracking, media encoding, high-availability computing, and custom applications. First-rate user support for the full gamut of software and hardware issues endemic to IT.
End-to-end responsibility for design, purchase, installation, administration, optimization, security, and disaster recovery for servers, workstations, web sites, networks, and outsourced services. Comprehensive knowledge of products, technology, and trends in enterprise computing.
Authoritative knowledge of the Internet, its technologies, and its applications. Twenty years of overall Internet experience, with fifteen years of managing web and mail servers and software, firewalls, routers, proxies, load balancers, and other edge devices. Well-informed about the latest security vulnerabilities, viruses/worms/trojans, and spyware.
Resourceful asset to project teams of all types. Renown for going above and beyond the call for identifying and solving problems of all varieties. Able to adapt to swiftly changing requirements and multiple simultaneous tasks while executing project goals. Specialist in improving system reliability and efficiency while reducing cost and complexity.
Skilled database designer and author, developing web-, server-, and file-based applications which surpass design specifications with functional and elegant interfaces.
Effective oral and written communicator, with thorough fluency in technical concepts and how to convey them to executives and staff of any proficiency. Background in theatrical acting, public speaking, literature, and composition.

Specific Expertise

OS Platforms: Microsoft Windows NT/2000/2003/2008 Server, Red Hat, SuSE, and Ubuntu Linux, Novell NetWare, Unix, and Apple Mac OS X Server; individually and in cross-platform interoperation.
Server Applications: Microsoft Exchange Server, Internet Information Server (IIS), SQL Server, SMS Server, ISA Server, CRM Server, and RRAS; Trend Micro, Kaspersky, and Symantec enterprise anti-virus, clustered Apache/SSL, MySQL, CVS/Subversion/SourceSafe, Samba, Wiki, Lotus Notes/Domino, and QuickTime/Real streaming media servers; Windows and Linux DNS, DHCP, SSH, NFS, and NIS/LDAP services; server anti-virus and anti-spam mail gateway products; numerous web-based and proprietary internal server applications.
Network Infrastructure: Juniper, Cisco, SonicWall, Microsoft, and Linux-based routers, firewalls, load balancers, proxies, and VPN (remote-user and site-to-site); network monitoring and traffic management; wireless routing and security; WAN provisioning and implementation.
Back-end Administration: Veritas (Symantec) BackupExec, MS Backup, ArcServe, and custom scripts for backup and disaster recovery; network and host security auditing; custom scripts/applications in PHP/MySQL, Python, VB/ASP, Unix shell, etc.

Employment History

IT Manager, Applied Wave Research (Mar 2005 - present)
Manager for IT functions for a global engineering software company. Responsible for server, workstation, and network availability of the six-city, thirty-server Microsoft Windows-based environment, comprising email, database, file, web, accounting, and other application servers. Maintained overall health and stability of the global network and supported its end-users. In charge of all hardware and software purchasing, including telecom and software licensing. Audited and secured firewall, DMZ, and VPN configuration to eliminate network vulnerabilities and improve performance. Migrated servers and user accounts to Exchange email and Subversion source control. Created company Wiki web site for organizing and disseminating corporate information. Implemented cross-site file synchronization for improved performance and disaster recovery. Set up trade show sub-networks with wireless and ad-hoc server deployment. Integrated the IT environment of new European acquisition.

Director of Information Technology, PhatNoise (Nov 2001 - Sep 2004)
Managed all internal and public IT infrastructure for a high-tech consumer electronics development company. Immediately implemented new mail server antivirus software, firewall security, backup and disaster recovery procedures, new Active Directory domain controllers, and several redundant application/storage servers, all under extremely tight budget constraints. Locked down vulnerable servers and services. Set up VPN, secure web applications, and unified authentication across Linux and Windows platforms. Successfully moved all IT assets during company relocation, arranging new premise wiring, moving servers, migrating Internet and phone system connectivity, and redeploying all services on schedule. Administered all mail, database, and application servers and services in a nine-server Linux and Windows environment. Completely recovered, in separate incidents, catastrophic failure of web and email servers with minimum downtime. Rolled out new workstations and Windows XP migration to the entire engineering team. Set up all manner of new server applications for various departmental business requirements, including content management, revision control, marketing/tracking, financial reporting, customer service incident tracking, etc.

Director of Information Technology, IAM.COM (Dec 1999 - May 2001)
Senior Network Administrator, IAM.COM (Jun 1999 - Dec 1999)
Led strategic IT planning and implementation for the entire corporation in a dot-com startup environment. Directed the corporate network, personally administering or overseeing administration of over 40 heterogeneous servers and appliances in multiple geographic locations. Managed a staff of five administrators, engineers, and specialists. Responsible for all server and network elements, including messaging, security, backups, web and database services, remote and interoffice WANs/VPNs, and client configuration/support. Implemented a million-dollar web site data center, from providing technology recommendations to directing IT staff to managing external partner roles to personally maintaining optimum site performance. Performed host and appliance administration, redundancy and capacity planning, network monitoring, and security and traffic analysis for the 25-server, high-availability data center. Overhauled server management, content deployment, network monitoring, and disaster recovery procedures for improved effectiveness. Spearheaded and supported all manner of corporate technology projects such as trade show demos and a multimedia encoding facility.

Information Technology Consultant (May 1998 - Jun 1999)
Independent consulting for small- and medium-sized firms for new projects and ongoing support. Planned, installed, and maintained LANs, file, web, and application servers, workstations, network security, messaging systems, web databases, WANs, VPNs, high-speed Internet access, and streaming video. Notable accomplishments include: complete LAN/WAN setup of new offices, including new servers, network applications, and secure VPN; refit of studio network for switched Fast Ethernet with high-speed Internet in new facilities; deployment of web applications for online database access.

Manager of Information Systems, 7th Level (Oct 1997 - May 1998)
Network Engineer/Systems Analyst, 7th Level (Jan 1996 - Oct 1997)
Lead engineer and network administrator of a 20-server hybrid NetWare/Windows NT/Unix digital production studio network for a medium-sized game company. Responsible for specification, installation, and administration of operating systems, software, and hardware for all servers and networking equipment including WAN and Internet links. Overhauled existing network backbone and backup systems, resulting in enhanced throughput, stability, and increased user productivity, at minimum cost. Mastered, deployed, and instructed in the use of numerous new technologies in the studio production network. Developed databases for production design, asset tracking, and sales data analysis. Spearheaded company intranet. Performed workstation configuration and troubleshooting for local and remote users, leading to substantially reduced executive and user downtime.

Information Systems Analyst, The Nettleship Group (Feb 1994 - Jan 1996)
Administered NetWare LAN with Internet and remote access and provided end-user/executive support for a project management consultancy. Performed strategic product research for systems integration projects and acted as technology consultant to outside clients. Planned, configured, and maintained servers and workstations, reducing problems and support calls. Designed custom company databases. Deployed Internet access for the entire company.

Site License Software Coordinator, ASUCLA Computer Store (Nov 1992 - Nov 1993)

Computer Specialist/Library Assistant II, UCLA Communication Studies Dept. (Oct 1989 - Jul 1993)

Education

Bachelor of Science, Aerospace Engineering (with minor in English) - UCLA 1993
Microsoft and Novell Certified